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Store Policy

1. Product Quality and Authenticity:


We are committed to providing our customers with the highest quality and authentic Turkish olive oil. Our products are sourced from reputable local producers, and we guarantee their purity and adherence to industry standards.

2. Pricing:


Our pricing is competitive and reflective of the quality of our olive oil. We aim to offer fair prices to both retail and wholesale customers, taking into consideration market trends and production costs.

3. Wholesale Orders:


For wholesale orders, we offer flexible quantity options to accommodate various business needs. Discounts may be available for bulk purchases. Please contact our sales team for detailed pricing and order information.

4. Order Processing and Shipping:


a. Orders will be processed promptly, typically within 1-3 business days. b. We offer various shipping options, including standard and expedited methods, both domestically and internationally. c. Shipping costs will be clearly communicated during the checkout process.

5. Returns and Refunds:


a. We take utmost care to ensure the quality of our products. In the rare case of receiving a damaged or incorrect order, please contact our customer service within 7 days of receiving the shipment. b. Returns or exchanges will be considered on a case-by-case basis. We may require photographic evidence of the issue.

6. Payment Methods:


We exclusively accept payments through bank transfers for all purchases, including both retail and wholesale orders. This payment method allows us to maintain transparency and security while processing transactions.

7. Customer Service:


a. Our customer service team is available to assist you with any inquiries, concerns, or assistance you may need. b. Feel free to reach out through our contact channels, including email and phone, during our business hours.

8. Sustainability and Environment:


We are committed to environmental sustainability. Our packaging is designed to minimize waste and our production practices aim to reduce our ecological footprint.

9. Privacy Policy:


We respect your privacy and safeguard your personal information. Any data collected during transactions or interactions with our website is protected and used solely for business purposes.

10. Compliance:


a. We adhere to all relevant laws and regulations governing olive oil production, distribution, and sales in Turkey and internationally. b. Our olive oil meets quality and safety standards set by industry authorities.

11. Feedback and Reviews:


We value customer feedback and encourage you to share your experiences and reviews of our products and services. Your insights help us continuously improve.

12. Changes to Policies:


We reserve the right to update our store policies as needed. Any changes will be clearly communicated on our website.

Thank you for choosing our olive oil products. We look forward to serving you with the finest Turkish olive oil and excellent customer service.

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